Frequently Asked Questions
I suffer from sciatica and tailbone pain. How exactly does this cushion help?
The Restorise Support Cushion is specifically engineered to "offload" pressure. Standard chairs push back against your tailbone, which compresses the spine and triggers sciatic nerve pain. Our signature U-shaped rear cutout creates a "floating" zone for your coccyx, meaning it never touches the seat. By removing this direct pressure, the spine can relax, and the nerves are no longer compressed, often providing immediate relief from that sharp, shooting pain.
Will this fit in my car seat or my narrow dining chairs?
Yes. We designed the Restorise cushion to be the universal "Goldilocks" size—approx. 46cm x 41cm. It is wide enough to support you fully but compact enough to fit snugly into the bucket seats of most cars (from SUVs to small hatchbacks) and standard dining or office chairs. Plus, the non-slip rubber bottom ensures it stays exactly where you put it, so you won’t be sliding around while driving or eating.
Where are you located?
Our Head Office is based in Adelaide; however, we have warehouses in Sydney and Melbourne. Because of this, we can assure fast and easy delivery all around Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
I’ve tried foam cushions before and they went flat after a week. Is this different?
Absolutely. Many cheaper cushions use low-density "egg crate" foam that collapses under weight. Restorise uses High-Density Viscoelastic Memory Foam. This is the same grade of material used in premium mattresses. It is heat-responsive, meaning it softens slightly to mold to your unique shape for comfort, but it is dense enough to rebound instantly when you stand up. It is built to hold your weight and keep its supportive shape for years, not weeks.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page.
Our operating times are Monday to Friday, 9AM - 5PM ACST. We aim to respond within 24 hours during weekdays.