Frequently Asked Questions
I have never done sound healing before. Is this difficult to use?
Not at all. We believe relief should be simple. The Resonance Sound Healing Kit is designed for intuitive, immediate use. There are no complex techniques to learn, no batteries to charge, and no apps to download. Simply hold the handle, gently strike the weighted end with the included wooden mallet, and place the stem against your body (like a stiff joint or your chest) to feel the soothing vibration. It is a timeless tool that anyone can use right out of the box.
Can this really help with my arthritis and joint stiffness?
Yes, this is one of its primary benefits. The Resonance Sound Healing Tool is precision-tuned to 128 Hz, a low-frequency vibration often used by medical professionals to check bone conduction. Because it is "weighted" at the ends, it creates a strong physical vibration that travels through the stem. When you place this stem against a bony area (like a wrist, knee, or ankle), the vibration penetrates deep into the tissue, which can help stimulate local circulation and soothe deep-seated aches that surface massage often misses.
Where are you located?
Our Head Office is based in Adelaide; however, we have warehouses in Sydney and Melbourne. Because of this, we can assure fast and easy delivery all around Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will the tuning fork lose its pitch or rust over time?
No. We have crafted the Resonance Sound Healing Tool from a high-grade, non-magnetic aluminum alloy specifically chosen for its durability and corrosion resistance. Unlike steel which can rust, or lower-quality metals that may deform, this alloy is designed to maintain its accurate 128 Hz frequency and smooth finish for years, making it a "buy once, keep forever" addition to your wellness routine.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page.
Our operating times are Monday to Friday, 9AM - 5PM ACST. We aim to respond within 24 hours during weekdays.