Frequently Asked Questions
I am past menopause and don't get cramps. Is this product still useful for me?
Absolutely. While the name highlights "Cramp Relief," theCramp Relief Heat Pack is actually a large, multi-purpose wellness tool (30cm x 60cm). It is perfect for soothing lower back sciatica, relaxing tight shoulder muscles after a day at the computer, or simply warming up stiff joints and cold feet on a chilly evening. It provides relief for any muscle tension, not just menstrual pain.
Is it safe to fall asleep while using it?
Yes. We know that heat is often the best way to relax before bed. That is why Cramp Relief Heat Pack comes with an intelligent Auto-Shutoff Timer. You can set it to turn off automatically after 30, 60, 90, or 120 minutes. This ensures you can drift off to sleep comfortably without worrying about the device overheating or staying on all night.
Where are you located?
Our Head Office is based in Adelaide; however, we have warehouses in Sydney and Melbourne. Because of this, we can assure fast and easy delivery all around Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How do I clean it?
We designed the Cramp Relief Heat Pack for real life. The electrical controller cord completely detaches from the fabric pad. Once the cord is removed, you can place the plush pad directly into your washing machine on a gentle cycle (30°C). Just be sure to let it air dry completely before plugging it back in!
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page.
Our operating times are Monday to Friday, 9AM - 5PM ACST. We aim to respond within 24 hours during weekdays.