Frequently Asked Questions
How is the Serenity Warmth Pillow safer than a traditional hot water bottle?
The Serenity Warmth Pillow has been specifically designed to eliminate "kettle anxiety." Traditional bottles require handling boiling water, which carries a risk of spills, scalds, and leaks over time. Restorize is a completely sealed, water-free unit. You simply plug it in to charge. It also features intelligent overheating protection and an automatic 90-minute shutoff timer, so you can drift off to sleep without a worry.
How long does the warmth last once it is unplugged?
The Serenity Warmth Pillow represents cordless freedom. Once fully heated (which takes just minutes), the pillow retains its warmth for several hours, depending on the ambient temperature and if it is kept insulated (e.g., under a blanket or against your body). It provides ample time for a long reading session, a movie, or to help you settle into a deep sleep, all without being tethered to a wall socket.
Where are you located?
Our Head Office is based in Adelaide; however, we have warehouses in Sydney and Melbourne. Because of this, we can assure fast and easy delivery all around Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is the velvet cover washable?
Absolutely. We believe your wellness routine should be hygienic and fresh. The Serenity Warmth Pillow is designed with a premium, skin-friendly exterior that is easy to care for. You can spot clean the surface or follow the specific care instructions included with your model to keep the plush velvet looking and feeling luxurious for years to come.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page.
Our operating times are Monday to Friday, 9AM - 5PM ACST. We aim to respond within 24 hours during weekdays.